How good are you at diagnosing computer related problems?

What would be the first thing you might think if a user called

and told you they were having problems with their printer?

Issue:

Whenever I print, the paper comes out wrinkled, crumpled

and even shredded! 

Sometimes the ink is wet and smeared.

Make your diagnosis . . . .

Now click the attached video for the answer.

Were you right?